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Home Shop Blogs Community Verified Customer Reviews FAQ Contact Us X CLOSEā WE PAY SHIPPING ON ORDERS OVER $75
PLEASE NOTE: We are currently experiencing high volume orders. Also, due to COVID-19 and a general increase in online e-commerce overburdening package deliveries services, you may experience some delays in receiving your items. Current fulfillment and shipment times are averaging 15-21 days to your door. We appreciate your patience and understanding on this. If you require your order with urgency and are unable to wait, you may request a cancellation and a refund within 24hrs.
Available U.S. Shipping
USPS: 8-10 days
Available International Shipping
RRD INTERNATIONAL: 15-21 days
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INTERNATIONAL SHIPPING & CUSTOMS
International Shipping - Customer acknowledges that most orders placed on [SITE ADDRESS] originate from the USA, and may experience longer than usual transit times. Customer further acknowledges that ordering from essentialkit.co may result in customs fees and customer agrees to accept the package(s) containing their order and remit to their local customs authorities all fees, penalties, etc. that may occur as a result by customer's election to order products listed for sale on [SITE ADDRESS].
Customs - Customer agrees that it is unreasonable for [SITE ADDRESS] to know important and customs policies for countries other than USA, and customer represents by placing an order on essentialkit.co that customer understands their country's policies on receiving goods from USA, and is prepared to complete the import process, including accepting the package and paying any applicable customs fees associated with customer's order. The customer also acknowledges that [SITE ADDRESS] will not create fraudulent import papers on behalf of the customer to assist the customer in avoiding any import fees they may be responsible for.
FREE SHIPPING PROMOTION/OFFER
Free Shipping Offers - including the offer for orders over $75 - apply to your merchandise total at the time of the first checkout. Any non-merchandise line items included in your order, including shipping costs, taxes, or exclusive post-purchase offers you may presented and subsequently accept after the initial checkout, are not eligible to qualify toward the $75 purchase requirement.
Free Shipping Offers - including the offer for orders over $75 - apply to most regular-priced and most sale-priced items, but excludes items where the price is discounted 75% or more from the original "Strike-Through Price", and items priced at $0.00 (even when included in orders with regularly priced items).
FULFILLMENT TIMES
Upon completed checkout, orders are automatically submitted for Fulfillment in real-time.
In most cases, once orders are submitted to our fulfillment partners they cannot be canceled or modified. For more information, read the Cancellations section of our Return and Refund policy.
TRANSIT TIMES
Once orders have shipped, transit times vary by your location, and the origination location of the items you order. Most USA orders are delivered within 3-8 business days. Most orders shipped outside the USA are delivered within 6 to 14 business days. In some rare circumstances, orders may take longer to arrive.
Many items ship the same day or by the following business day. As we source and offer unique products from all over the world, the processing time for some items can be from 1 to 5 business days. Processing times can vary by product, as we utilize multiple fulfillment partners (in the USA and Europe) to ship to you on our behalf, and set their own processing times between when we submit the order for fulfillment (usually the same day your order is received), and when they ship the product.
TRACKING
Virtually all orders are shipped with tracking included. Exceptions may include that your delivery location does not support end-to-end tracking through our available carrier options.
Orders that originate from our USA Fulfillment Partners have tracking that becomes available within 24 hours of shipment.
Orders that originate from Fulfillment Partners outside the USA have tracking numbers that may take a few Business Days to become trackable.
This does not mean the item is not in transit.
It means the local postal service from the country of origin has not updated global tracking records yet.
Once your order tracking activates, you will see all earlier records, and new records will update daily.
GUARANTEED DELIVERY OPTION
Our Tracking Confirmed Delivery or we Ship a Free Replacement Shipping Option guarantees your shipment will be delivered, with confirmed delivery by tracking, or we will ship a replacement at no additional cost to you. This is not automated and requires you to contact us through our email: [SUPPORT EMAIL ADDRESS].
The process to claim your free replacement is simple:
Track your order through the tracking number sent to you via email when your order shipped, or by using your email address and order number;
If during the shipment process, the package is not confirmed delivered -and- the most recent scan on your tracking number is more than 20 days old;
Send us a ticket to our support team at [SUPPORT EMAIL ADDRESS];
We will process a replacement shipment of the same item(s) at no additional cost to you;
If you end up receiving the original shipment and the replacement package, you may keep them both.
SHIPPING & DELIVERY
Do you ship worldwide?
Absolutely! We serve customers from all over the world. In order for us to do so without any hiccups, please make sure that all of your checkout information is entered correctly.
How long will it take for my order to arrive?
Order processing takes 1-4 business days before shipment.
Shipping Times:
PLEASE NOTE: We are currently experiencing high volume orders. Also, due to COVID-19 and general increase in online e-commerce over burdening package deliveries services, you may experience some delays in receiving your items. Current fulfillment and shipment times are averaging 15-21 days to your door. We appreciate your patience and understanding on this. If you require your order with urgency and are unable to wait, you may request a cancellation and a refund within 24hrs.
Once your item/s is dispatched, estimated delivery time is:
USA: 8-15 business days
UK: 8-15 business days
Australia: 8-15 business days
Canada: 8-15 business days
Europe: 10 - 15 business days
Rest of world: 10 - 20 business days
Where is my order being shipped from?
The products we offer are made and shipped from all over the world, including the US, Europe, Russia, and Asia. This allows us to offer great prices while ensuring the highest level of quality.
My order still hasn't arrived, I think it's lost?
If you think your order has been delayed or lost in the post please contact us at [YOUR EMAIL HERE] and we will start an investigation with the courier.
Unfortunately, we cannot resend your order or refund you until the courier has concluded the investigation. We will keep you informed and will be in touch once the investigation has finished.
Do you ship all of the products within my order at the same time?
Most of the time we will ship your products in the same group. However, if there is an extremely high demand for a product you ordered, it may arrive later than the other product(s), you ordered.
What happens if no one is home and my order arrives
Anyone at home can receive the package on behalf of the customer. Usually, the postman will leave the package at your front door, in the mailbox, or he may leave a collection slip if no one is home and you can pick your parcel up from your local post office.
PAYMENTS
Which cards do you accept?
We accept Visa, Mastercard, and American Express debit and credit cards. We also accept payments through Paypal, Apple Pay, Shopify Pay, and Google Pay.
Are your prices inclusive of tax?
No, it will be automatically calculated into our product prices.
Is it safe to purchase online?
Yes, very - [YOUR STORE NAME HERE] uses industry-standard SSL encryption to protect your details. Any sensitive information such as your name, address, and card details are encoded so they can only be read on the secure servers.
Is all of my data protected on your site?
Absolutely! We take privacy and security very seriously. All orders are securely processed through Shopify which is one of the largest, safest, and most trusted brands in E-commerce.
ORDER CHANGES
I need to change my order, who can help me with this?
If you want to edit or change your order please notify us as soon as possible through our Contact Us page. Unfortunately, once your order has been processed we cannot make any changes or cancellations.
DAMAGED ITEMS / PRODUCT CARE
The goods I received are damaged, what should I do?
If you have received a damaged or not as described item upon delivery, please contact us at [YOUR EMAIL HERE] immediately so we can resolve the problem. Also, visit our Refund Policy to find out if you are eligible for a refund.
EMAILS & NOTIFICATIONS
Will I receive a confirmation email that my payment has been received and product(s) posted?
Yes, you will receive an email notifying you of confirmation of your order.
Tracking information is available 3 days after you have placed your order. If your tracking information is not automatically sent to you via email within 5 days after placing your order, please contact us through our Contact Us page.
I placed an order but I didn't get a confirmation email... What's going on?
Please make sure your email is correct when you place an order. Kindly check your SPAM folder to see if your confirmation email has been sent there. If there is still no confirmation email, please contact us at [YOUR EMAIL HERE].
OTHER FAQ'S
Do you offer Ambassador programs / Sponsoring?
We do have ambassador and partnership programs available. If you are interested, send us an email at [YOUR EMAIL HERE].
I have sent you an email, when will you respond?
If you sent your email:
On business days (Monday-Friday) we will get back to all emails within 24 hours.
On the weekend (Saturday, Sunday) we will get back to you within 48 hours.
Any questions?
You can contact us at [YOUR EMAIL HERE]! We will be happy to assist you.
Order Returns/Refund Policy:
Don't love your product? No worries! We offer a 30 days money-back guarantee with a full refund on any used or unused items. The customer just has to pay the return label. Simply return your products to us within 30 days of placing your order. The customer is responsible for return shipping costs. Please email [SUPPORT EMAIL ADDRESS] to initiate the return process.
Order Cancellations:
The customer is able to cancel their order 24 hours from placing it before an order is shipped out for a full refund no questions asked. Please email [SUPPORT EMAIL ADDRESS] to cancel within the time period.
Black Friday:
All Black Friday sales are final. If you have an issue with your order or product please email [SUPPORT EMAIL ADDRESS].
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